When you buy products or obtain services in our Stores, we ask you for information we need to process your purchase or provide you with the services you requested. If you pay by debit or credit card, we collect your debit or credit card–related information and signature in order to process your transaction. We may also collect your email address in order to send you an electronic receipt.
We collect information about your purchase, such as the items you bought, the price of the items, the payment method you used, and if the product was on sale. We use this information to improve our product and service offerings and to tailor our communications to reflect your interests and preferences.
For merchandise returns, we collect customers’ signatures to acknowledge their receipt of the refund and for the administration of our loss prevention program. For merchandise returns where a customer receives a refund on a debit or credit card, we also collect and use debit- and credit-related information to process and administer the refund transaction. When a customer returns merchandise at one of our Stores without a receipt, we collect the customers’ first and last name and require customers to provide a valid government-issued photo identification. We use this information to process and track returns and to help administer our loss prevention program.
You may join our Customer Registry at our Stores. To join, we may ask for your name, postal address, email address, or home/mobile telephone number. We may also collect your birth date and gender. With your consent, we use this information to send you electronic receipts or to communicate with you by email, mail, or SMS text message about Store products and services, special offers, and event information tailored to reflect your interests and preferences. We also use the information for internal analysis and customer service purposes. When you join the Customer Registry, we also maintain a record of your purchase history to enable you to return or exchange merchandise without a receipt. If you sign up to receive SMS text messages, depending on the terms of your mobile phone contract, you may incur charges for receiving and sending text and data on your mobile device. RICHES is not responsible for these charges.
You can choose at any time not to receive marketing or other communications from us by following the instructions in the “Your Choices” section below.